Malco Modes accepts returns on most items that are returned to us in an unused condition, within 30 calendar days of purchase. For such items, we will issue a refund for the full cost of the item, less shipping and handling and a 15% restocking fee. Please allow 1-2 weeks for the refund to show up on your statement after we receive the item.
Please note that for health reasons we do not, under any circumstances, accept returns of pettipants or clearance items. If a pettipant is defective, we will replace it or issue a credit at no cost to the customer.
To return an item, please contact customer service at firstname.lastname@example.org to receive a return authorization number. Then please send the items, a copy of the invoice, the return authorization number we gave you, and an explanation of the reason for return to the following address:
Returns that are mailed to us but do not follow these instructions will not be processed. Please contact customer service for additional questions regarding returns. Thank you.